Billing

Created on March 23, 2026

Cloud Only

Billing is only available on Sayr Cloud. Self-hosted Community and Enterprise editions do not use the billing system — all resource limits are unlimited (Community) or license-governed (Enterprise). See Editions for details.

Billing is managed per organization under Settings > Billing. Only members with the Manage billing permission can access this page.

Plans

Sayr Cloud offers two plans:

	Free	Pro
Price	Free	$3 / seat / month
Members	5	Unlimited
Saved views	3	Unlimited
Issue templates	3	Unlimited
Teams	1	Unlimited
Releases	Not available	Unlimited

The Free plan is a good starting point for small teams. The Pro plan removes all per-resource limits and adds Releases.

Seats

The Pro plan is seat-based — you pay for the number of seats you purchase, and you control which organization members occupy those seats.

A seat represents a licensed user slot. Members without an assigned seat are still part of the organization but cannot actively participate (their access level is reduced to read-only). You can assign and unassign seats at any time without losing any data.

Purchasing Seats

When upgrading to Pro or when you need more capacity:

1. Go to Settings > Billing
2. Use the + / − controls in the Seats section to set the number of seats you want
3. The price preview updates in real time
4. Click Update seats to confirm — your subscription is adjusted immediately and prorated

Assigning Seats to Members

After purchasing seats, you choose which members occupy them:

1. Go to Settings > Billing
2. Scroll to the Seat assignment table
3. Check the box next to each member you want to assign a seat to
4. Click Apply changes

Uncheck a member to unassign their seat (for example, if someone leaves the team and you want to reallocate their slot).

Seat Limits

You cannot assign more members than you have purchased seats. If all seats are occupied and you try to assign a new member, you’ll need to either purchase more seats or unassign an existing one first.

Usage

The Usage section shows your current consumption against each plan limit:

Resource	What’s counted
Members	Members with an assigned seat
Saved views	Views created under Settings > Views
Issue templates	Templates created under Settings > Templates
Teams	Teams created (system teams excluded from count)
Releases	Releases created in your organization

Each resource shows a progress bar. Resources at or near their limit are highlighted.

Upgrading to Pro

1. Go to Settings > Billing
2. Click Upgrade to Pro (or View all plans for a side-by-side comparison)
3. You’ll be directed to the Sayr checkout powered by Polar
4. Complete payment — your organization is upgraded immediately

Your billing cycle starts from the upgrade date. You’ll receive an email receipt for each payment.

Subscription Details

Once subscribed, the Subscription section shows:

• Current plan and status (active, trialing, past due)
• Billing period (monthly or annual)
• Next renewal date
• Per-seat pricing and total

Past Due Subscriptions

If a payment fails, the subscription enters past due status. Sayr will retry the payment automatically. During this time your organization continues to function normally. If retries are exhausted, the subscription cancels and the organization reverts to Free plan limits.

Update your payment method via the link in the billing email you receive when a payment fails.

Order History

Past invoices are listed in the Order history section. Each entry shows the date, amount, and status. Click an invoice to view or download it.

Downgrading to Free

Downgrading is not yet available as a self-service action. Contact Sayr support to request a downgrade. When downgrading:

• The organization moves to the Free plan at the end of the current billing period
• Resources over the Free plan limits become read-only until you reduce them below the limits